Refund policy

Return and Refund Policy Segway Thailand - Segway.th operated by Makeio Co., Ltd. (Headquarters)
Last Updated: August 14, 2026

1. 7-Day Return Policy You may request a product return within 7 days from the date of receiving the item, provided all the following conditions are met: 1.1 The product must be in perfect, like-new condition, unopened, and unused. 1.2 The product must not have been ridden or used under any circumstances. 1.3 For products requiring activation or registration via the application, the device must remain unactivated. 1.4 The product must be returned with all standard equipment, including the original packaging, charger, manual, and all included accessories. 1.5 Proof of purchase, such as a receipt or online order confirmation, must be presented.

Exception: If you open the box and discover a manufacturing defect, you must report it for a return immediately, bypassing condition 1.1.

2. Non-Returnable Conditions The Company reserves the right to refuse returns or product replacements in the following cases: 2.1 The product has been ridden or used. 2.2 The product has been activated or registered via the application. 2.3 The product is not in perfect condition, or the accessories/packaging are incomplete. 2.4 The return request is made after 7 days from the date of receiving the product.

3. Repair Policy For used products that sustain damage or malfunction, the Company provides repair services only. We do not accept returns or offer replacements under any circumstances.

4. Return Process 4.1 Contact us via the channels listed below to request a return within 7 days of receiving the product. 4.2 The Company will inspect the product's condition and supporting documents before approving any return. 4.3 Once approved, the Company will process the refund or product replacement as appropriate. 4.4 Refunds will only be issued through the original payment method. The refund channel cannot be changed.

5. Refund Timeline 5.1 Processing the refund may take up to 1 billing cycle from the date the Company approves the refund.* 5.2 For credit or debit card payments, the credited amount will appear in your next billing cycle, subject to the issuing bank's terms. 5.3 The Company reserves the right to deduct refund transaction fees and return shipping costs (if applicable) in cases where the return is not due to the Company's error or a manufacturing defect.

You may request a return through the channel where you purchased the product or via the following channel: Email: admin@segway.co.th

*Note: The actual refund processing time depends on the operational cycles of the Payment Processor and your issuing bank, which are beyond the Company's control.

6. Contact Channels You may request a return through the channel where you purchased the product or via the following channels:
Email: admin@segway.co.th
Phone: 02-107-2993 

The Company reserves the right to amend this policy without prior notice. Please review the latest policy on our website before requesting a return.